Privacy Policy
Last Updated: June 17, 2026
This Privacy Policy describes how Synova Supply LLC (“Synova Supply,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit synovasupply.com (the “Site”) or make a purchase from us.
By using the Site, you agree to the collection and use of information in accordance with this policy.
—
1. Information We Collect
Information you provide directly:
– Full name
– Billing and shipping address
– Email address
– Phone number
– Payment information (processed securely by our payment processor — we do not store full card details)
– Order notes and communications with our team
Information collected automatically:
– IP address
– Browser type and version
– Device type and operating system
– Pages visited and time spent on the Site
– Referring URLs
– Cookie data and similar tracking technologies
—
2. How We Use Your Information
We use the information we collect to:
– Process and fulfill your orders
– Send order confirmations, shipping notifications, and customer service communications
– Comply with legal obligations including research-use verification requirements
– Improve and maintain the Site
– Detect and prevent fraud or unauthorized access
– Send occasional updates about new products or promotions (you may opt out at any time)
—
3. Cookies
We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small data files stored on your device. We use them to:
– Maintain your session and shopping cart
– Remember your researcher verification status
– Analyze Site traffic and usage patterns
You may disable cookies in your browser settings, but doing so may affect the functionality of the Site.
—
4. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business:
– Payment processors — to securely process your transactions
– Shipping carriers — to fulfill and deliver your orders
– Email service providers — to send transactional and marketing emails
– Analytics provider* — to understand Site usage (e.g., Google Analytics)
– Legal authorities — when required by law or to protect our legal rights
All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was disclosed.
—
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years for tax and compliance purposes.
—
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. All payment transactions are encrypted using SSL technology.
—
7. Your Rights
Depending on your location, you may have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your personal information (subject to legal retention requirements)
– Opt out of marketing communications at any time by clicking “unsubscribe” in any email
To exercise these rights, contact us at info@synovasupply.com.
—
8. Children’s Privacy
Our Site is intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.
—
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
—
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
—
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Synova Supply LLC
Email: info@synovasupply.com
Website: synovasupply.com
